Terms of service

TERMS OF SERVICE – NOVUMENS

OVERVIEW

Welcome to Novumens. The terms "we", "us" and "our" refer to Novumens. We operate this store and website, including all related content, products, and services (the "Services") to provide you with a seamless shopping experience across Pakistan.

By accessing or using our Services, you agree to be bound by these Terms of Service and our policies. If you do not agree, please do not use our website.

SECTION 1 - ACCESS AND USE

By using our Services, you confirm that you are at least 18 years old or using the website under supervision of a guardian.

You agree to provide accurate and complete information when placing an order. You are responsible for maintaining the confidentiality of your account and activity.

SECTION 2 - PRODUCTS

We strive to display product details as accurately as possible. However:

  • Actual colors may vary due to screen differences
  • Product appearance may slightly differ

We reserve the right to:

  • Modify or discontinue products anytime
  • Limit quantities or availability

SECTION 3 - ORDERS

When you place an order, it is considered a request to purchase.

We reserve the right to:

  • Accept or رفض any order
  • Cancel orders due to stock, pricing errors, or suspicious activity

Once confirmed, orders cannot be canceled easily, especially for COD.

SECTION 4 - PRICING & PAYMENT

  • All prices are listed in PKR (Pakistani Rupees)
  • We currently offer Cash on Delivery (COD) only
  • Prices may change without notice

You agree to provide accurate delivery details to avoid delays.

SECTION 5 - SHIPPING & DELIVERY

  • Delivery time: 1–3 working days across Pakistan
  • We deliver nationwide

⚠️ Important:

  • Delivery times are estimates and may vary
  • We are not responsible for delays caused by courier services

Once shipped, responsibility transfers to the customer.

SECTION 6 - RETURNS & REFUNDS

Returns are handled according to our Return & Refund Policy available on our website.

SECTION 7 - INTELLECTUAL PROPERTY

All content on this website (logo, images, text, branding) belongs to Novumens.

You may not:

  • Copy, reproduce, or reuse content
  • Use our branding without permission

SECTION 8 - THIRD-PARTY SERVICES

We may use third-party services (like payment gateways or courier partners). We are not responsible for their policies or actions.

SECTION 9 - SHOPIFY PLATFORM

Our store is powered by Shopify. However, all purchases are made directly with Novumens, and Shopify is not responsible for any transactions.

SECTION 10 - PRIVACY

Your personal information is handled according to our Privacy Policy available on our website.

SECTION 11 - USER FEEDBACK

Any feedback, reviews, or suggestions you provide may be used by us for improving our services without compensation.

SECTION 12 - ERRORS & INACCURACIES

We reserve the right to correct any errors in:

  • Product descriptions
  • Pricing
  • Availability

At any time without prior notice.

SECTION 13 - PROHIBITED USES

You agree not to misuse our website, including:

  • Fraudulent orders
  • Providing false information
  • Attempting to harm or disrupt our system

We may suspend access if misuse is detected.

SECTION 14 - TERMINATION

We may suspend or terminate access to our Services at any time if Terms are violated.

SECTION 15 - DISCLAIMER

All products and services are provided “as is” without warranties of any kind.

SECTION 16 - LIMITATION OF LIABILITY

Novumens will not be liable for:

  • Indirect or incidental damages
  • Loss due to delays or product issues beyond our control

SECTION 17 - GOVERNING LAW

These Terms are governed by the laws of Pakistan, and any disputes will be handled in courts of Lahore.

SECTION 18 - CHANGES TO TERMS

We may update these Terms at any time. Continued use of our website means you accept the updated Terms.

SECTION 19 - CONTACT INFORMATION

For any questions regarding these Terms:

Novumens
📍 Lahore, Pakistan
📞 0339-8899908
📧 novumens1@gmail.com